Vacancy Details

Reference

3762

Title

Regional Team Leader - Call Centre

Salary

£29,000-£32,000

Area

West Midlands

Benefits

A quality company with a great positive environment

The Company

A well respected distribution company with an admirable reputation

The Role

Managing a regional team you will be responsible for is appropriately resourced both internally/externally, structured and led to deliver service levels to the agreed levels.
Managing one of four teams to achieve agreed service level performance. To utilise resource capacity on the most cost effective basis possible. To ensure all operational facilities are effectively utilised and supported.

Ensure the Operations team is utilised effectively and evaluate existing practices and continually improve performance.

Ensuring all your staff have clear objectives, guidance & support and are effectively performance managed which includes an annual performance review.

Manage department policies and procedures to maximize output

Support Operational colleagues to ensure optimal planning of resources,

Provide day to day leadership to the regional team to ensure maximum effectiveness, efficiency and co-ordination of all elements of service delivery.

This role is a telephone based in a multi-use call centre environment, a busy and positive environment where all the team create a fantastic atmosphere.

The Applicant

Key Competencies and Experience

  • Planning and organising
  • Decisive decision-making
  • Influencing and leading
  • Delegation
  • Team work Performance Management
  • Conflict management, Negotiation and arbitration.

Confident and articulate, commanding respect through knowledge experience and personal style, you will have a passion for achieving and exceeding performances targets.

Thriving under pressure you will be capable of managing multiple priorities and working to critical deadlines and objectives.

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