Call Centre Manager - Logistics
£30,000 - £32,000
Great environment and people culture
A well-established distribution company with an admirable reputation. This is a great career opportunity for ambitious candidates.
Responsible to direct, lead, inspire develop and manage the Call Centre Team Leaders and Customer Service Advisor staff to ensure that key operational targets and service levels are achieved and maintained.
Take full ownership for delivery of logistics contracts owned and run by our client. Using commercial skills to ensure you achieve service levels within your cost budget whilst achieving the agreed KPI’s.
Demonstrable passion, enthusiasm and energy to drive the performance of the Contact Centre to promote a culture of consistently delivering customer and commercial excellence and organisational efficiency. With a desire to achieve and develop both yourself and your team.
Operational experience of running a contact centre of over 30 FTE’s
Knowledge of the Logistics Industry ideally with a FCA regulated businesses
Client facing experience
You will be highly organised and have the ability to multi task
Good problem solving Skills
Excellent attention to detail
Handle disciplinary matters efficiently
Recognise and lead staff training and development needs
Ability to motivate and lead your staff to get the best from them
Ideally you will have experience of managing and leading a planning team in a logistics environment. A logical thinker with the drive and aptitude to deliver good results.
Key Skills and Competencies
Planning and organising
Influencing and leading a team
Experience of working in a call centre type environment
Team work and performance management
Conflict management, negotiation and arbitration
Personality traits we are looking for;
Calm head in a dynamic environment
Logical thinker with a high attention to detail
Experience of coaching and leading a team
Excellent communication skills
A current driving license holder
Self driven to exceed client expectations